Head Of Customer Service

Open account for customers; Advices customers on products and services; Responds to customers enquires at the Customer Service Desk and on telephone; Follows up on customer complaints and provides feedback; Assist customers with transactions including the filing of appropriate forms; Conducts direct promotions on a periodical basis soliciting for customers Effectively screens and selects loan applications; Accept cash or money orders deposited by customers, credit customers' accounts and issue cheque books, receipts and statements; Pay money to or credit accounts for customers according to advice slips, cheques or other banking documents, and debit appropriate accounts; Balance cash; Identify customer needs and refer customers to appropriate banking services and specialists; Performs other administrative support duties not explicitly mentioned above.