Customer Service Representative
Metra Bank
Houston
As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.
Job Details
So what will you be doing…..?
Greeting and welcoming customers
Identifying and addressing customers’ needs and advising them on our products and services accordingly
Opening and managing personal and business accounts
Supporting customers with daily banking, including cash, card, and cheque handling
Providing loan and credit card facilities
Taking full ownership of customers’ queries through to resolution
Helping customers with the Magic Money Machines and Safe Deposit Boxes
Actively participating in the store events, including Kids Rock, Money Zone, and Grand Openings
Supporting new colleagues joining Metro Bank (you might even become their Buddy!)
Constantly looking for ways to Surprise and Delight our customers!
You need to be this kind of person….
Passionate about providing unparalleled levels of service and convenience for customers
Able to work and learn quickly in a fast-paced, fun and dynamic environment
Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
Care about doing a great job and exceeding expectations with the quality of what you do
Qualifications
Understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholders
We need you to have a minimum of a grade C or 4 in Maths and English GCSE
Excellent attention to detail is key – the role involves processing lots of customer information and this must be done accurately (we are a bank after all!)
Naturally, you will be a great relationship builder and will be comfortable engaging in conversation with customers
To be successful in this role you will need to be ready to go above and beyond your job description to provide an amazing customer experience and make every interaction with our customers special – this is how we create fans!
We need you to be fully flexible to work on a variety of shift patterns over seven days a week
In order to excel in this role you will have the ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with various customer queries
Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking
Being ready to learn and having a keen interest in banking will drive you to develop in this role
Click to Apply.
